Refund policy

14-day returns

You may return an item within 14 days of delivery for a refund. To qualify, the item must be unused and in its original condition and packaging.

How to start a return

Email gringear0@gmail.com with your order number and the reason for your return. We'll reply with return instructions. Please don't send items back without contacting us first; returns sent without approval may not be accepted.

Return shipping

Customers are responsible for return shipping costs, and original shipping costs are not refundable. We recommend using a trackable shipping service, since we can't refund items lost on the way back to us.

Damaged, defective, or wrong items

If your item arrives damaged, defective, or isn't what you ordered, email us within 7 days of delivery with your order number and a photo of the problem. We'll send a free replacement or a full refund, and you won't need to pay for return shipping.

Refunds

Once we receive and inspect your return, we'll email you to confirm. Approved refunds are issued to your original payment method within 5–7 business days. Your bank may take a few extra days to post the refund.